How to Resolve Conflict With Others - Getting others to work with you, not against you.
A flexible and impactful one-day learning workshop, this seminar is the most cost-effective way to empower your employees to handle the challenges of today's intensely interdependent workplace. They will learn how to use a simple yet powerful communication tool — "Self Mediation" — to manage the differences that impair teamwork, quality, decision-making, and cooperation throughout your organization. But more than just a training seminar, this practical program contains resources for changing organizational culture, surgically altering the norms that so often cause obstructive behavior and replacing them with constructive, positive behaviors.This seminar puts the tools of the professional mediator in the hands of every employee to build better workplace relationships. It is an essential component of every successful organization’s HRD and OD strategic effort. Thousands of people have learned this practical tool for the prevention and early resolution of workplace conflict
Who Should Attend
This workshop is designed for any employee who works interdependently with others — bosses, subordinates, and peers. No particular educational background is required. It is especially valuable for self-managing teams.
What You Will Learn
Assess levels of workplace conflicts
Identify reflexive behaviors
Identify the five elements of the retaliatory cycle
Initiate dialogue with a co-worker to solve a workplace conflict.
State the issue in conflict in terms that promote cooperation and minimize defensiveness.
Persuade a reluctant co-worker to participate in dialogue to solve a workplace conflict.
Describe the necessary features of context (time-and-place environment) that will prevent failure of dialogue.
Use techniques for beginning a scheduled dialogue with a co-worker that focuses attention on the issue to be solved and removes obstacles to successful conclusion.
Perform essential tasks during a scheduled dialogue that are necessary to produce a shift in attitude from me-against-you to us-against-the-problem.
Recognize and identify conciliatory gestures that naturally occur during arguments, and to seize the opportunity they present to solve the conflict.
Form agreements that meet the three criteria that prevent recurrence of conflict.
Take control of conflicts, rather than be controlled by them
Negotiate solutions to conflicts, rather than fight
Reduce job stress and tension that may be affecting health
Handle "difficult people" (and avoid being seen as a "difficult person" by others)
Save the thousands of "invisible dollars" now being lost by impaired production and missed opportunities
Change organizational culture to make healthy communication the norm, rather than commonplace dysfunctional "crazy-making" behavior
Workshop Lead Shanna Ullmann, VP for Community Engagement, West Alabama Chamber of Commerce