The Laboratory Informatics Specialist is responsible to collaborate with laboratory leaders, patient care teams (Quality, Medication Safety, PI, etc.), as well as IT and other Informatics teams to develop laboratory system efficacy. The Laboratory Informatics Specialist will participate in organizational committees and serve as an expert Laboratory Informatics resource, providing guidance and perspective on the design and development of laboratory information systems to ensure that implementations support and enhance patient care, as well as the organization’s operational and strategic priorities. The Laboratory Informatics Specialist must be able to multi-task, perform all duties independently with strong prioritization skills and be self-directed in utilizing resources to meet objectives.
KEY RESPONSIBILITIES / ESSENTIAL FUNCTION
Laboratory Systems Optimization/Maintenance: The Laboratory Informatics Specialist will participate and provide clinical input during the laboratory application system review, design, development/build, testing, validation, and implementation to support enhancement of laboratory information systems and end-user optimization. Understands the different laboratory workflows and processes, clinical best practices, and regulatory requirements, resulting in current and future workflow enhancements/upgrades and performance improvements to support laboratory processes. Monitors and oversees the performance of the laboratory information system to ensure it is functioning correctly and meeting the needs of the organization. Performs additions or modification to the lab database for new tests, reference ranges, critical values, coded comments, medical device interfaces, referral lab interfaces, new service resources, collection containers, specimen types, special reports, and any other lab database changes for accurate results reporting. Performs validation on changes, upgrades, or modifications to the current integrated information system with coordination with IT and other Informatics teams. Able to multi-task, perform duties independently with strong prioritization skills and is self-directed in utilizing resources to meet objectives. Will communicate with providers and clinical staff and serves as a resource during downtime of critical systems.
Workflow and Process Improvement: Develops and maintains a strong, effective working relationship with laboratory leaders and staff, as well as IT and other Informatics teams to ensure design application changes meet the organizational need. Maintains a visual presence within the laboratory departments, serves as a resource for laboratory staff to assist and facilitate workflow and process improvement initiatives. Provides laboratory education materials, at the elbow support, and training of EHR functionality and clinical workflows to support laboratory educational needs and adoption. Effectively receives, investigates and resolves issues reported by staff, providers and laboratory leadership related to software, workflows and/or processes. Will work to determine root cause(s) of problems/failures in collaboration with laboratory leadership, IT and other Informatics teams, while following the laboratory department and operational change management processes. Ensures that all laboratory related changes are communicated to the laboratory leadership team in a timely manner. Participates in informatics on-call coverage to ensure laboratory processes are supported at all times.
Committee Support: Leads or participates in interdisciplinary committee(s), with a focus on IT solutions for improving laboratory processes such as OMT, Operational Change Management, etc., and communicates all follow-ups with identified stakeholders. Assists with process improvement activities and IT related patient safety opportunities to include Laboratory requests for IT changes, RCA/FMEA for laboratory related IT issues, TJC (The Joint Commission) readiness assistance, laboratory accreditation and inspections, development of laboratory safety rules within the EMR, new tests, reference ranges, critical values, coded comments, medical device and referral lab interfaces, any other lab database changes for accurate results reporting. Maintains policies and procedures for the Laboratory Informatics section concerning accreditation inspections (CLIA, CAP, TJC, and ADH, etc.). Assists laboratory leaders with network access and security to ensure correct access to applications.
Other Duties as Assigned: Other miscellaneous duties and responsibilities as assigned.