Fire Alarm Lead Installer

Position Title:                        Fire Alarm Lead Installer

Department: Electrical

Reports To: Project Manager

Employment Classification: Regular, Full-time, Non-Exempt, Hourly

Position Grade: Class 7

Schedule:                   Monday – Friday, 7:00 a.m. – 3:30 p.m.

Summary of Duties:

The Plumbing Technician completes all electrical alarm installs efficiently and accurately.  

Essential Duties and Responsibilities

• By working closely with the project manager, warehouse manager and apprentices, complete jobs on time and under budget, helping achieve the company’s financial goals.

• Know how to establish customer rapport to ensure highest levels of satisfaction. 
• Show professional and knowledgeable to win new referrals and repeat business.
• Ensure jobs are properly staged; sign off on job quality checklist.
• Work alongside customer service and dispatch to ensure overall success of the business.
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Maintain a clean, organized job site and well inventoried truck.
• Participate actively in all training exercises, morning meetings, and technical vendor training.
• Train and mentor apprentices to ensure on-time, high quality installations.
• Be accurate and timely with invoices, timecards, curbside feedback and option sheets.

Qualifications:

• High School Diploma or General Education Development (GED).
• Clean, safe driving record.
• NICET Certification (preferred)

Certificates, Licenses, Registrations:

• Valid Driver’s License to include active liability insurance.
• Successful completion of required criminal record and motor vehicle record background checks.
• Ability to pass a drug screening.

Physical Requirements & Work Environment:

• Ability to work in a fast pace environment.
• Ability to multitask.
• Loud noise levels.
• Ability to operate office equipment such as fax, phones, computers.
• Ability to travel to construction, job and warehouse sites.
• Ability to lift at least 50 lbs.

Language Skills:

• Ability to effectively communicate with staff, management and clients.
• Ability to interact with others with positive professionalism.
• Ability to accurately read and understand technical instructions.

Required Skills & Abilities:

• Ability to effectively communicate information and respond to questions in person-to-person and small group situations with internal and external customers.
• Ability to thrive in a fast-paced, customer-focused work environment; ability to balance workload with technicians’ and customers’ needs.
• Ability to establish rapport with customers.
• Ability to maintain confidentiality and use discretion with information.
• Ability to read and understand documents such as policy manuals, safety rules, and procedure manuals.
• Ability to write routine reports and correspondence.
• Must have strong math skills.
• Ability to utilize common-sense understanding in order to carry out written, oral, or diagrammed instructions.
• Ability to take timely action to effectively solve problems, using established policies and procedures.

• Time Management skills.
• Ability to adapt and take on new assignments as needed.
• Capable of handling multiple tasks and assignments with time constraints.
• Ability to work in constant state of alertness.
• Must be reliable, punctual and trustworthy.
• Reflect attendance dependability.
• Maintain professionalism at all times.
• Ability to work effectively in office and field work.
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