2019 Customer Service: Creating the "WOW" Experience

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Name: 2019 Customer Service: Creating the "WOW" Experience
Date: May 8, 2019
Time: 8:30 AM - 12:00 PM CDT
Registration: Sorry, public registration for this event has been closed.
Event Description:

Approved for 4 hours Business Related CPE by AL State Board of Public Accountancy and 3.25 PDCs by SHRM

Successful companies know that creating an excellent customer service culture within the organization is vital for sustainability and growth. “WOW-ing” the customer must be viewed as a way of life within an organization so that excellent customer service is engrained in the mission. From hiring and developing the best team to rewarding excellent service, customer service culture begins with leadership. This workshop will create a positive work environment, decrease turnover and deliver the results of true customer service excellence.

What You Will Learn:                

  1. What’s your Customer Service Culture? Identifying what customer service looks like in your organization.
  2. Hiring and developing the best team.
  3. Making a lasting, positive first impression on customers.
  4. Encouraging and leading the “WOW” customer service experience.
  5. The importance of staying actively engaged. The power of listening.
  6. The impact of a positive work environment. The true cost of turnover.
  7. Rewarding and recognizing excellent service.

Workshop Lead:  Ms. Elizabeth Lary

Event Media:
Location:
Chamber of Commerce of West Alabama
2201 Jack Warner Pkwy, 2nd Floor
Tuscaloosa, AL 35401
Date/Time Information:
May 8, 2019
8:30 a.m. - 12:00 p.m.
Contact Information:
Fees/Admission:
$122 per Chamber member
$129 per non-member
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