Successful companies know that creating an excellent customer service culture within the organization is vital for sustainability and growth. “WOW-ing” the customer must be viewed as a way of life within an organization so that excellent customer service is engrained in the mission. From hiring and developing the best team to rewarding excellent service, customer service culture begins with leadership. This workshop will create a positive work environment, decrease turnover and deliver the results of true customer service excellence.
What You Will Learn:
What’s your Customer Service Culture? Identifying what customer service looks like in your organization.
Hiring and developing the best team.
Making a lasting, positive first impression on customers.
Encouraging and leading the “WOW” customer service experience.
The importance of staying actively engaged. The power of listening.
The impact of a positive work environment. The true cost of turnover.