2018 Workplace Conflict Resolution: Part II - Mediation
Name:2018 Workplace Conflict Resolution: Part II - Mediation
Date:September 19, 2018
Time:8:30 AM - 12:00 PM CDT
How to Mediate Employee Conflict
Helping Good Employees Do Good Work Together
Every up-to-date organizational leader knows that the controlling, coercive management style of yesteryear no longer works. Demographic and economic changes now require that managers not only negotiate with their staff, but help them negotiate with each other. Sadly, many management development programs fail to show managers exactly how to mediate between employees. Current trends toward downsizing, flatter hierarchies, teams, quality, and multiple responsibilities are intensifying the interdependency between employees. Most organizations inadequately equip their staff to effectively negotiate work relationships in these challenging times.
This workshop puts the tools of the professional mediator into the hands of your leaders to build better workplace relationships, enhance performance, improve productivity, and cut the unnecessary financial costs of workplace conflict.
Who Should Attend
This workshop is designed for supervisors, team leaders, members of self-managing teams, and human resource staff — in short, for any employee who is responsible for the cooperative work of others. It is also excellent preparation for future leaders.
What You Will Learn
Determine WHEN problems can best be solved by Managerial Mediation
Prepare the best CONTEXT for a mediation meeting
Perform the three PRIMARY TASKS of the manager-as-mediator
Negotiate agreements to PREVENT RECURRENCE
Take control of conflicts, rather than be controlled by them
Negotiate solutions to conflicts, rather than fight
Reduce job stress and tension that may be affecting health
Handle "difficult people" (and avoid being seen as a "difficult person" by others)
Save the thousands of "invisible dollars" now being lost by impaired production and missed opportunities
Change organizational culture to make healthy communication the norm, rather than commonplace dysfunctional "crazy-making" behavior