High performance companies face different day to day challenges but share a strategic secret: they succeed by creating a thriving culture of total quality service. The delivery of excellent service must be viewed as a way of life within an organization, not an add-on to the employee’s job responsibilities. This means engraining it into the culture of the organization so that it becomes known that “service excellence” is just business as usual. It starts with identifying the higher purpose of the organization and identifying the employee behaviors to consistently achieve the higher purpose. It also means looking at the systems and processes in place to sustain a culture of service excellence and the leadership actions that are necessary to ensure they stay in place.
Learning Topic:
Introduction
What is “Inculturation”?
Importance of Teamwork
Creating the Ideal Customer Experience
Seven Leadership Actions to Creating Culture of Service Excellence
Worshop Lead: Teri Yanovitch
Tuesday May 1, 2018
8:30 AM - 12:00 PM CDT
May 1, 2018
8:30 a.m. - 12:00 p.m.
Chamber of Commerce
2201 Jack Warner Parkway, 2nd Floor
Tuscaloosa, AL 35401
$122 per Chamber member
$129 per non-member